Grievance Resolution Policy


At St Catherine’s we are committed to care for each person in our school.  We acknowledge that grievances may arise within the school community.​​ In our community, the just resolution of grievances is founded on mutual respect and open communication. 


Parents / ​​​caregivers are concerned about the wellbeing, safety and education of their children at our school. As co-educators of their children and members of the St Catherine’s school community, parents have a right to be involved in their child’s learning, to be informed about their progress and to voice their concerns when issues arise.


In resolving ​​grievances:

  •  the best interest of the child is the primary focus of any discussion or outcome;
  • while it is recognised that some issues may be emotive, communication between parties will be respectful and aimed at achieving meaningful resolution;
  • the rights, responsibilities and expectations articulated in the St Catherine’s School Behaviour Management Plan apply;
  • the outcomes are mutually agreed  and there is a willingness to restore productive partnerships;
  • confidentiality must always be respected by all parties;
  • at no time is it acceptable for a parent/caregiver to address another  child directly about the concerns;
  • it is best that parents/caregivers refrain from approaching other parents/ caregivers;
  • it is expected that the child’s class teacher will be consulted in the first instance. However, for significant or unlawful matters, direct referral to the School Administration team is appropriate.


  • The initial point of contact for most issues or concerns will be by discussion with the classroom teacher arranged at a mutually suitable time
  • When a matter is raised with the teacher, the teacher needs to address the matter within a reasonable time.  The teacher is to ensure that the parent/caregiver is advised of action taken and any outcome
  • If the parent/caregiver is dissatisfied with the response or actions by the teacher or does not believe that a satisfactory outcome has been achieved, the parent is encouraged to discuss the matter by appointment with a member of the School Administration team
  • The School Administration team member will respond to assist the parties to achieve resolution of the concerns
  • If the parent/caregiver is dissatisfied with the process taken by the school to resolve the grievance referral to the Area Supervisor - Brisbane Catholic Education can be made.​